Telephone Helpline

0800 144 8 444

The helpline is open Monday to Friday 8.00 am to 6.00 pm.

Calls to the helpline are free from a landline or mobile.

The Citizens Advice help to claim service can:

  • Help you to start your claim- this may include setting up personal emails or bank accounts, setting up your UC account and working through claim ‘to-dos’.

  • Help you to complete your application.

  • Check your evidence to make sure it is in the right type and format, that it contains the required information and that it is accurate.

Web Chat

To access live web chat with one of our advisers - first click on the link below and enter your postcode. Click the CHECK NOW button and wait for the page to load. You will now see a TALK TO US ONLINE button at the bottom right of the page. Follow the instructions to go live with one of our advisers.


 Can you display a poster for us. Click to download: UC Help to Claim poster

UC Help to Claim flyer - 2 on A4