City Wide Advice logo

All drop in advice sessions, outreach sessions and face to face appointments are suspended due to the Coronavirus. You can still speak to an adviser over the telephone or webchat.

City Wide Advice Service funded by Stoke-on-Trent City Council

Stoke-on-Trent City Council has commissioned Citizens Advice to provide drop-in generalist advice & appointments for debt, budgeting & housing advice at our Hanley office & community venues in Stoke-on-trent.

Digital Assistance in the local community

Helping you to find the information you need to help yourself! We can help you to search for information on your issue and will answer any questions you have if filling in forms on-line:

  • Local & National Government websites
  • Report fly tipping
  • Apply for a Blue Badge
  • On-line benefit checks
  • On-line benefit claims

Where to find us:

The following outreach run from 9.30 am to 10.30 pm

  • Bentilee Volunteers 1st Monday of the month
  • Blurton Hub 2nd Tuesday of the month
  • Stoke Library 3rd Monday of the month

The following outreach runs from 9.30 am to 1pm

  • Tunstall Library 4th Monday of the month

Download our Digital Assistance Poster

City Wide Digital Assistance poster - PDF for printing

City Wide Digital Assistance poster - PNG for sharing on social media

City Wide Debt and Housing Advice

Housing Appointments

We can help you with:

  • Rent and Mortgage arrears
  • Section 21 possession procedure
  • Landlord and Tenant issues
  • Disrepair
  • Homelessness and Allocations
  • Harassment and Illegal eviction
  • Relationship breakdown and housing

You can ask for an appointment to help with housing at Smithfield and Hanley Citizens Advice Office.

Debt Appointments

We can help you with:

  • Budgeting advice
  • Advice on maximising your income including Benefit checks
  • Help you to produce a financial statement
  • Accessing grants to help pay your bills
  • Advice on rent and mortgage arrears
  • Advice on Council Tax arrears including help with negotiating with the Council
  • Advice on Court fines
  • Advice on dealing with bailiffs
  • Give you options for dealing with debt
  • Dealing with County Court claims and judgements (CCJ)
  • Contact and negotiate with people you owe money to on your behalf

You can ask for an appointment for help with debt and budgeting at any of the following Local Centres:

Blurton Local Centre

Monday 9am-4pm


Abbey Hulton Local Centre

Monday 9am-4pm


Burslem Local Centre

Tuesday 1pm-4pm


Tunstall Local Centre

Tuesday 1pm-4pm


Chell Heath Local Centre

Tuesday 9am-4pm


Bentilee Local Centre

Wednesday 9am-4pm


Longton Local Centre

Friday 9am-4pm



Accessing the Debt Advice Service and the Housing Advice service

These services are appointment only — you can make an appointment yourself or ask for a referral.


By telephone 01782 408 626

Or email

Or ask at any Citizens Advice office

Go to Where are we? page to find our office opening times

Referral by a professional

You can ask any Council Officer to refer you into the service. Alternatively you can ask at any Council Office.

Download the City Wide Service poster

Download the City Wide service leaflet - *** our Hanley opening times are changing on 1st April 2019. From 1st April please use the updated version below

Download the City Wide service leaflet - updated April 2019