Call us for advice

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We are part of Citizens Advice's national Adviceline. This service is staffed by friendly and professional staff, and provides an initial assessment of your problem and will agree the best way of resolving it.  If we can deal with it there and then, we will.

In some cases you may need a longer telephone interview which we will arrange at a convenient time. We can also refer you to a local face to face service or signpost you to another, more suitable source of help such as a solicitor or specialist helpline if that is a better way of helping you.


National AdviceLine Number: 0800 144 88 48   (if you ring from a mobile you will be prompted to enter a landline number. This is only used to connect you to your local office. You can enter the number of a friend or local shop if you don't have a landline.)

Relay UK: 18001 then 0800 144 88 84

Local AdviceLine Number: 0808 278 78 76

This service is available as follows:   

Monday to Thursday: 9.00 a.m. to 5.00 p.m.

Friday 9.00 am to 4.30 pm

Specialist Services

There are also specialist services, both national and local, which you can contact directly by phone, email or web chat.

To speak to an adviser over webchat go to and choose the webchat service you want:

Help to Claim Service (National Service)

For help with making a new claim for Universal Credit: 0800 144 8 444 (Relay UK: 18001 then 0800 144 8 444)

Webchat available

Read more about the Help to Claim Service here

Consumer Advice (National Service)

For help with goods and services: 0808 223 1133 (Relay UK: 18001 then 0808 223 1133)

Webchat available

If you think you have been the victim of an online scam you can report it to Citizens Advice Scams Action on 0808 250 5050 (you can report other types of scams to the Consumer helpline)

Debt Team (Local Service)

Call our local debt team on 01782 408625 and leave a message or email we will call you back within one working day. If you need to use Relay UK then you can contact the national debt team: 18001 then 0800 240 4420

Webchat available

Read more about how our local debt team can help you here

Potteries Moneywise (Local Service)

For problems with energy suppliers, help to switch supplier, and budgeting: 01782 408685 or email

Read more about our Potteries Moneywise project here

Housing Advice (Local Service)

if your home is at risk call 01782 408690

or email

Find out more about how our housing team can help you here

Immigration Team (Local Service)

01782 407968 Tue 9.30am TO 11.30am and Thu 2pm TO 4pm

Initial information and advice is free.

We also offer some paid for immigration services or we can let you have a list of certified immigration solicitors who can offer those services.

Our immigration price list

Refugee and Asylum Team (Local Service)

01782 407969 Wed, Fri 9.30am TO 12pm

There is also a drop-in service for refugee and asylum enquiries at our Hanley office on Tuesdays, 9.30am to 12.30pm

Challenge North Staffs (Local Service)

To report a hate crime: 0330 1111 999

or Text Hate + your message to 07537 414 477

Staffordshire Victim Gateway (Local Service)

For support for victims of crime in Staffordshire: 0330 0881 339

or email

Read more about the Staffordshire Victim Gateway here