Drop-in Advice Sessions
We offer face to face advice in six main locations across the area:
- Hanley - Head Office
- Biddulph
- Cheadle
- Kidsgrove
- Leek
- Newcastle under Lyme
Locations and opening times can be found below.
Or find out about other ways you can contact us such as by phone, email and webchat
Please check the homepage for temporary variations to our local services
Outreach
Our outreach page has details of any outreach sessions we are currently running.
Hanley Office
Advice House, Cheapside, Hanley, Stoke-on-Trent ST1 1HL.
To see where our Hanley office is click here
Limited Drop-in Service:
Drop-ins will close when the last ticket is given out if earlier than the closure time given below.
We are closed on bank holidays.
- Mondays: 9.30 am to 12.30 pm
- Tuesdays: 1.00 pm to 4.00 pm
- Wednesdays: 9.30 am to 12.30 pm
- Fridays: 9.30 am to 12.30 pm
An adviser will assess your issue at reception and offer one or more of the following:
- show you where to find the information you need on-line/ print information for you.
- refer you into one of our specialist teams.
- signpost you to another agency that can help.
- make you a telephone appointment with a generalist adviser to explore your issue further (subject to availability).
Refugee and Asylum Drop-in Service
Tuesdays 9.30 am to 12.00 pm or until the last ticket is given out if earlier.
Newcastle-under-Lyme Office
25/27 Well St, Newcastle-under-Lyme, ST5 1BP.
To see where our Newcastle office is click here
Drop-in Service:
We are closed on bank holidays
- Mondays: 10.00 am to 12.30 pm
- Wednesdays: 10.00 am - 12.30 pm
Biddulph Office
10, Tunstall Road, Biddulph, ST8 6HH.
To see a map of our Biddulph office click here
Drop-in Service:
We are closed on bank holidays
- Mondays: 10.30 am to 1.00 pm
- Wednesdays: 10.30 am to 1.00 pm
Kidsgrove Town Hall - temporarily closed from 4th December
Town Hall, Liverpool Road, Kidsgrove, ST7 4EH.
To see a map of our Kidsgrove office click here
Limited Drop-in Service:
There will be no drop-in service on bank holidays
- Thursdays:9.00 am to 1.00 pm - currently suspended
An adviser will assess your issue at reception and offer one or more of the following:
- show you where to find the information you need on-line/ print information for you.
- refer you into one of our specialist teams.
- signpost you to another agency that can help.
- make you a telephone appointment with a generalist adviser to explore your issue further (subject to availability).
Kidsgrove Labour Club Outreach
52 Market Street, Kidsgrove, ST7 4AB
Tuesdays 9.30 am to 1.00 pm
From 4th December and while Kidsgrove Town Hall is undergoing renovations, we will hold a second drop-in on Thursdays from 9.30 am to 1.00 pm.
Cheadle Library
Cheadle Library, 15A - 17 High Street, Cheadle, ST10 1AA
Appointments only. Ask staff at the library to make a referral for you. Find opening times for Cheadle Library.
Leek Town Council
Leek Town Council, Moorlands House, Stockwell Street, ST13 6HQ
Appointments only. Call the Leek AdviceLine on 01538 373 068 (local rate). Lines operate Monday, Tuesday, and Thursday, 9am to 12pm. (except for bank holidays)