All drop in advice sessions, outreach sessions and face to face appointments are suspended due to the Coronavirus. You can still speak to an adviser over the telephone or webchat. Goto homepage for more information.

We offer face to face advice in four main locations across the area:





 To find out where each office is and when they are open see below or download a printable version.

Opening Times leaflets and posters - from April 2019

A4 poster with map - All office opening times - updated August 2019

3 fold leaflet with all office opening times and info on other ways to access advice - Need Advice? leaflet - updated August 2019

A4 poster with Haney opening times and telephone advice times - Hanley opening times - updated April 2019



 Advice House,

Stoke-on-Trent ST1 1HL.

To see where our Hanley office is click here

Email for advice:

Drop in service:

Mondays: 9.30 am to 1.30 pm

Tuesdays: 9.30 am to 1.30 pm

Wednesdays: 1.00 pm to 5.00 pm

Fridays: 9.30 am to 1.30 pm

Immigration and Refugee & Asylum drop ins at Hanley

We have a limited number of tickets to give out each day on a first come first served basis so we recommend you arrive early.

Refugee & asylum drop in: Tuesdays, Wednesdays & Fridays at 9.30 am (doors open at 9.00 am)

Immigration drop in: Mondays, Tuesdays & Wednesdays at 9.30 am (doors open at 9.00 am)

In addition to our free Immigration Advice we also offer some paid for services.

Any charges will be discussed and agreed with you in advance. We will provide you with our price list and also with a list of solicitors who can provide this level of advice.

Any money we make from immigration advice goes back into funding advice services for everyone.

Download service hours poster for Immigration and Refugee & asylum drop ins

Download Immigration Service Price List


new entrance

 25/27 Well St.,


The see where our Newcastle office is click here

Drop in service:

Mondays: 10.00 am to 1.00pm

Wednesdays: 10.00am - 1.00pm



pht biddulphcab 680x380px

 10, Tunstall Road,

Biddulph, ST8 6HH

To see a map of our Biddulph office click here

Drop in service:

Mondays: 10.00 am to 1.00 pm

Wednesdays: 10.00 am to 1.00 pm

Thursdays: 10.00 am to 1.00 pm



 Town Hall

Liverpool Road,

To see a map of our Kidsgrove office click here

Drop in service:

Thursdays:10.00 am to 1.00 pm