Find advice on-line

Browse the advice topics on the Citizens Advice national website

Follow the link to to see information and advice on: Benefits; Work; Debt and money; Consumer issues; Housing; Family issues; Law and courts; Immigration; Health; and more.

Some useful external websites

Citizens Advice isn't the only place you can find reliable advice. We have produced this list of trusted websites you can use..

 Download a leaflet of recommended websites

 Get advice by telephone or email

You can contact some of our local and national advice teams directly for advice - Have a look through the list below and choose the service that best suits your needs. For anything else or if you're not sure which service you need, call 0808 2787876 (Relay UK 18001 0800 1448884) or email .

Services operate Monday to Friday, 9am to 5pm and are closed on bank holidays unless it states otherwise.

Help to Claim Service

For help with making a new claim for Universal Credit: 0800 144 8 444

Relay UK: 18001 then 0800 144 8 444

Advisers are available 8am to 6pm, Monday to Friday

Webchat available

Consumer Advice

For help with goods and services: 0808 223 1133

Relay UK: 18001 then 0808 223 1133

Webchat available

For Debt advice:

Call 01782 408625 and leave a message or email

Relay UK: 18001 then 0800 240 4420

Webchat available

Potteries Moneywise

For problems with energy suppliers, help to switch supplier, and budgeting you can contact Potteries Moneywise, our local financial capability team: 01782 408685

or email

or book online at

Housing Advice:

if your home is at risk call our local Housing Advice team on 01782 408690 (please leave a message if not answered and someone will call you back)

or email

For Immigration advice:

Call our local Immigration team on 01782 407968 Tue 9.30am TO 11.30am and Thu 2pm TO 4pm

Initial information and advice is free.

We also offer some paid for immigration services or we can let you have a list of certified immigration solicitors who can offer those services.

Our immigration price list

For Refugee and Asylum advice:

Call our local refugee and asylum team on 01782 407969 Fri 9.30am TO 12pm

Staffordshire Victim Gateway and Restorative Justice Service

Support for victims of crime in Staffordshire.

  • Get information and support
  • find out if Restorative Justice is for you
  • Report a hate incident or hate crime to our Uniting Staffordshire Against Hate project

Call: 0330 0881 339

or email for operating days and times, including Saturdays and bank holidays.

 Face to face advice suspended

 All drop in advice sessions, outreach sessions and face to face appointments are suspended due to the Covid-19 pandemic. You can still speak to an adviser over the telephone or webchat.

Read a press release from Simon Harris, CEO here

We offer face to face advice in four main locations across the area:








 Advice House,

Stoke-on-Trent ST1 1HL.

To see where our Hanley office is click here

Drop in service:

Mondays: 9.30 am to 12.30 pm

Tuesdays: 1 pm to 4.30 pm

Wednesdays: 9.30 am to 12.30 pm

Fridays: 9.30 am to 12.30 pm

Our drop-in service at Hanley is suspended due to the Covid-19 pandemic


new entrance

 25/27 Well St,



To see where our Newcastle office is click here

Drop in service:

Mondays: 10.00 am to 12.30 pm

Wednesdays: 10.00 am - 12.30 pm

 Our drop-in service at Newcastle is suspended due to Covid-19 pandemic


pht biddulphcab 680x380px

 10, Tunstall Road,



To see a map of our Biddulph office click here

Drop in service:

Mondays: 10.00 am to 12.30 pm

Wednesdays: 10.00 am to 12.30 pm

Our drop-in service at Biddulph is suspended due to the Covid-19 pandemic



 Town Hall

Liverpool Road,

To see a map of our Kidsgrove office click here

Drop in service:

Thursdays:9.00 am to 1.00 pm

Our drop-in service at Kidsgrove is suspended due to the Covid-19 pandemic