We offer face to face advice in four main locations across the area:





 To find out where each office is and when they are open see below or download a printable version.

Opening Times leaflets and posters - from April 2019

A4 poster with map - All office opening times - updated July 2019

3 fold leaflet with all office opening times and info on other ways to access advice - Need Advice? leaflet - updated July 2019

A4 poster with Haney opening times and telephone advice times - Hanley opening times - updated April 2019






 Advice House,
Stoke-on-Trent ST1 1HL.

To see where our Hanley office is click here

Email for advice: advice@snscab.org.uk

Drop in service:

Mondays: 9.30 am to 1.30 pm

Tuesdays: 9.30 am to 1.30 pm

Wednesdays: 1.00 pm to 5.00 pm

Fridays: 9.30 am to 1.30 pm

Immigration and Refugee & Asylum drop ins at Hanley

We have a limited number of tickets to give out each day on a first come first served basis so we recommend you arrive early.

Refugee & asylum drop in: Tuesdays, Wednesdays & Fridays at 9.30 am (doors open at 9.00 am)

Immigration drop in: Mondays, Tuesdays & Wednesdays at 9.30 am (doors open at 9.00 am)

Immigration initial assessment and tier 1 advice are free. Tier 2 and above immigration advice is chargeable.

Any charges will be discussed and agreed with you in advance. We will provide you with our price list and also with a list of solicitors who can provide this level of advice.

Any money we make from immigration advice goes back into funding advice services for everyone.

Download service hours poster for Immigration and Refugee & asylum drop ins

Download a price list for immigration services


new entrance








 25/27 Well St.,

The see where our Newcastle office is click here

Drop in service:

Mondays: 10.00 am to 1.00pm

Wednesdays: 10.00am - 1.00pm


pht biddulphcab 680x380px





 10, Tunstall Road,
Biddulph, ST8 6HH

To see a map of our Biddulph office click here

Drop in service:

Mondays: 10.00 am to 1.00 pm

Wednesdays: 10.00 am to 1.00 pm

Thursdays: 10.00 am to 1.00 pm








 Town Hall
Liverpool Road,

To see a map of our Kidsgrove office click here

Drop in service:

Thursdays:10.00 am to 1.00 pm