Many of our volunteers were once clients who want to give something back to the service that helped them.

Having experience of the service from both sides can be extremely valuable. However, it is Citizens Advice policy not to accept current clients as volunteers as there is a risk of a conflict of interest arising.

Please contact us if you would like to discuss this with us. Depending on the type and level of support we provided to you we may suggest taking a little break between being a client and becoming a volunteer. If you are likely to need ongoing advice it may be in your best interest to keep this option open for yourself by not volunteering at this time. If your situation changes we can look at things again.

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