We currently have the following vacancy:

Inbound Consumer Contact Centre Telephone Advisor

The Citizens Advice Consumer Service helps clients stand up for their consumer rights, providing the information people need to solve problems with goods or services. Our national delivery centre provides advice and guidance by inbound telephone calls about problems with consumer issues.

We are seeking  Contact Centre Advisors who will be the initial point of contact for consumer enquiries, working in accordance with the performance and quality standards of the Consumer Service to deliver an excellent customer experience.

Hours: 37.5 per week
Normal working hours will be between 9.00 and 17.15 Monday to Friday.

Salary: £18,336 p.a.

Training will be given

Location: Unit 5, Brindley Court, Lymedale Business Park, Dalewood Road, Newcastle, Staffs. ST5 9QH
Annual Leave: 33 days p.a. (including public holidays), leave year January to December
Interviews: interviews will be held virtually

Required skills
The successful candidates will:

  • Be experienced in delivering excellence in customer service
  • Have excellent communication skills over the telephone and a desire to help people
  • Be comfortable working in a target driven environment with good data entry and IT skills
  • The ability to type and talk is essential.

To Apply: please e mail your CV to linda.proud@snscab.org.uk.

For the Job Description and Person Specification please use the link below:

Job Description and Person Specification