We currently have the following vacancies:

Gateway Assessor - Staffordshire Victim Gateway

Staffordshire Victims Gateway and Restorative Justice Service provides information, advice and or practical and emotional support to victims of crime to help them cope and recover from their experience and to exercise their rights as determined by the Victims Code. The Gateway Assessor will be responsible for contacting all victims of crime referred to the service by Staffordshire Police and responding to both 3rd party and self referrals directly from victims. They will provide immediate and follow up information, advice and emotional support to victims by phone. The assessor is expected to complete an assessment of the victims support needs and will signpost or make and manage referrals to other agencies or the Victim Gateway Support Team.

Salary: £18,336 p.a. full time

 Hours:  37.5 hours per week

 Annual Leave: 33 days p.a. (including public holidays), leave year January to December

 Pension:  We offer a workplace pension scheme.

 Closing Date for Completed Applications:  14 November 2021

 Interviews: Date to be arranged.

 Please Note:  this position is subject to the passing of a Police vetting check

To Apply: please forward your CV, showing how you meet the essential criteria on the Person Specification, link below,  by the closing date to linda.proud@snscab.org.uk or post to CASNS, Advice House, Cheapside, Hanley, Stoke on Trent. ST1 1HL.   LInk to Job Description and Person Specification below:

Job Description and Person Specification

 We aim to be an equal opportunities employer

 

Financial Capability & Energy Advice Adviser

 1 part-time (22.5 hours per week) and possibly 1 full time post (37.5 hours per week)

 Citizens Advice Staffordshire North and Stoke on Trent is a progressive and dynamic advice service offering an exciting opportunity to join our organisation. 

We are looking for suitably experienced and skilled advisers with a knowledge of money and energy advice, financial capability training and experience of delivering both one-to-one and group based training. Training will be given and we will consider candidates with less experience.

 Potteries Moneywise (PMW)is the foremost local provider of financial capability support. We are currently increasing our specialist Energy Advice to vulnerable consumers

Starting Salary:  £23,868 p.a. full time / £14,320 p.a. pro rata 22.5 hours

 Hours: variable as above

 Closing Date: 29 October 2021

 Interview Date: Friday 5/11/21

 To Apply: Please email your CV to linda.proud@snscab.org.uk.

 On your CV:

  •  Answer the following 2 questions:

 1.    What is your understanding of financial capability?

 2.   What knowledge do you have of energy advice / issues?

  •  Indicate how you meet the essential criteria on the Person Specification which is available along with the Job Description by clicking the links below
  • Indicate which hours you would prefer.

 Funded through The Energy Industry Voluntary Redress Scheme                                                              

Job Description 

Person Specification

 

Senior Admin Officer

Citizens Advice Staffordshire North and Stoke on Trent is a progressive and dynamic advice service offering an exciting opportunity to join our organisation.

The Debt Team helps local people resolve their debt and financial problems.

Role details

Job title: Senior Administration Officer in the Money Advice Team

Location: Hanley

Salary: £18,618 p.a.

Hours per week: 37.5 hours

Type of contract: Permanent

Closing date for applications: 29th October 2021

Interview date: 12 November 2021

Role

To co-ordinate and lead the administration support for the Debt team, supervise and support to the Debt administration staff and volunteers across the whole range of their duties. 

You will:

•           Have previous administration and staff supervision experience

•           Have excellent interpersonal and organisational skills

  •       Have  good IT skills
  •       Have experience of reception duties both face to face and on the telephone.

 Flexibility and communication are key characteristics of this post. The post holder will be interacting across different teams and work streams and will be expected to communicate widely across the service.

To apply:  please  send your CV to linda.proud@snscab.org.uk – showing how you meet the requirements above and those in the person specification.  The Person Specification along with the Job Description are available via the links below:

  Your CV should detail all your education and employment history.  

Job Description

Person Specification

 

Advice Session Supervisor

This post will be based in the Generalist Advice Team, and will have a particular emphasis on supporting volunteer advisers developing their competences and in supervising the delivery of a high quality generalist advice service. This will take place in all  local offices: Biddulph, Hanley, Newcastle-under-Lyme and other satellite locations.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Starting Salary:  £23,344 full time / £18,675 p.a  pro rata 30 hours

 Hours: 30 hours per week

 Location: mainly based in Biddulph office, but also working in Hanley and Newcastle

 Annual Leave: 33 days p.a. (including public holidays), leave year January to December

 Pension:  We operate a  orkplace pension scheme

 Closing Date for Completed Applications:   Friday 5 November 2021

 Interviews: to be arranged.

 To Apply: please complete the Application Form, the form attached to the Policy on Employing Offenders and the Equal Opportunities Monitoring Sheet and return by the closing date to linda.proud@snscb.org.uk or post to CASNS, Advice House, Cheapside, Hanley, Stoke on Trent. ST1 1HL.  Links to the forms and other information below:

Application Form

Policy on Employing Offenders

Equal Opportunities Monitoring Sheet

Job Description

Person Specification

Background Information

Other Information

We aim to be an equal opportunities employer.

 

Senior Adviser - Fixed Term 12 Month Contract

Citizens Advice Staffordshire North and Stoke on Trent is looking for a Senior Advisor.  As a Senior Advisor you will be responsible for ensuring the delivery of a high quality generalist advice within the local office and by direct delivery within the community.

Salary:           £18,618 full time / £11,170 p.a  pro rata 22.5 hours

Hours:           22.5 per week 

You will have:

  • The ability to work within aims, principles and policies of the Citizens Advice service
  • Experience and a working knowledge of the main generalist advice areas
  • Good communication skills
  • High level of IT literacy including the general use of the internet
  • The ability to prioritise and plan work to meet deadlines under pressure

 Closing date for completed applications: Friday 5 November 2021.

Interview date:  to be arranged.

To Apply:  please send your CV showing how you meet the essential criteria on the Person Specification by email to linda.proud@snscab.org.uk.  Links to Person Specification and other information below:

Person Specification

Job Description

Other Information

 

Hate Crime Victim Care Co-ordinator

Uniting Staffordshire Against Hate (USAH) is a new and exciting service commissioned by the Office of Police and Crime Commissioner, Staffordshire and Stoke Local and District Councils for victims of Hate Crime and incidents, providing information, advice and/or practical and emotional support helping them to resolve, cope and recover from their experience and exercise their rights under the Victims Code.

We are looking to recruit two Specialist Hate Victim Care Coordinators (VCC) to join our growing team. One for Staffordshire South East (37.5 or 30 hrs) and one for Staffordshire South West (37.5 or 30 hrs) and surrounding areas.

The role of a VCC is an exciting and diverse one. Involving providing practical, emotional support and reassurance to victims of hate crime/incidental helping them to come to terms with what has happened to them or their loved ones and to reduce both the immediate and long term impact on them whilst working closely with our Police, Local authorities, Housing Providers and other key criminal justice partners to tackle and irradiate hate within our communities.

The successful candidate will manage their own support caseload and duties will include:

  • providing effective and high quality generic casework support to victims of crime to enable them to cope and recover from their experience
  • facilitating Victim Led Restorative Justice interventions
  • Supporting Victims to prepare for and attend trials
  • liaising with other Criminal Justice partners including the police on behalf of victims 
  • facilitating effective introductions an onward referrals to specialist services
  • working agilely within a nominated geographical area

 If you;

  •  are caring and empathic
  • are a confident communicator with the ability to advocate for others
  • able to listen and problem solve
  • have emotional resilience
  • are able to work under pressure
  • are flexible in your approach to work

Then we would like to hear from you.

Training will be provided if you are successful in your application.

 Starting salary:  £21,912 p.a full time / £17,529 p.a. pro rata 30 hours

Closing date for completed applications:  Friday 12 November 2022

Please Note this position is subject to passing both DBS and Police vetting checks

To apply you will need to complete an application form demonstrating how you meet the person specification and return to linda.proud@snscab.org.uk

Links to the Application Form and other information below:

Application Form

Job Description and Person Specification

Supporting Information

Other Information

Equal Opportunities Monitoring Sheet

Policy on Employing Offenders