We currently have the following vacancy:

Gateway Assessor - Staffordshire Victim Gateway

Staffordshire Victim Gateway supports victims of crime across Staffordshire, providing information, advice and/or practical and emotional support helping them cope and recover from their experience and exercise their rights under the Victims Code.

We are looking to recruit a Telephone Assessor to join our busy team. The successful candidate will be responsible for contacting all victims of crime referred to the service by Staffordshire Police as well as responding to third party or self-referrals. Your role will be to complete an assessment of the victim’s needs and provide immediate and follow up information, advice and emotional support. 

If you;

  •  want to make a difference
  • possess a good telephone manner

  • have strong communication skills

  • are caring and empathic

  • able to listen to others and respond  appropriately

  • able to work under pressure and to deadlines

  • are flexible to work days, evenings and weekends as well as Bank Holidays, on a rota basis.

Then we would like to hear from you.

 Training will be provided if you are successful in your application.

 Hours Available:   37.5 per week (5 days out of 7) working from our Hanley office.

Starting salary:  £17,593 p.a. (pay rise pending)

Closing date for completed applications:  Monday 30 March 2020

Please Note this position is subject to passing a Police vetting check

 To Apply: Please complete and return the Application Form, Equal Opportunities Monitoring Sheet and the form attached to the Policy on Employing Offenders to linda.proud@snscab.org.uk.  Links to these and further information below

 Application Form

Policy on Employing Offenders Form

Equal Opportunities Monitoring Form

Job Description

Person Specification

Background Information

Other Information