We currently have the following vacancies.

Service Administrator - Staffordshire Victim Gateway

Staffordshire Victim Gateway is commissioned by Staffordshire’s Office of the Police and Crime Commissioner to support victims of crime, providing information, advice and/or practical and emotional support to victims of crime helping them cope and recover from their experience and exercise their rights under the Victims Code, even if they have not reported the crime to the police.

We are looking to recruit a Service Administrator to join our busy team.The successful candidate will be responsible for providing administrative support to the Staffordshire Victim Gateway Assessment and Support Teams. Applicants should possess a good telephone manner and have strong communication skills as well as being computer literate and used to working in a team.  Flexibility to work day evenings and weekends as well as Bank Holidays, on a rota basis is also required.

Hours:   Full time 37.5 hours (5 days out of 7) per week and part time hours available on a rota basis working from our Hanley office.

Starting salary:  £16,491 per annum

Closing date for completed applications:  5 April 2019

Please Note this position is subject to passing both DBS and Police vetting checks

To Apply:

Please complete the Application Form showing how you meet the essential criteria on the Person Specification, the form attached to the Policy on Employing Offenders and the Equal Opportunities Monitoring Sheet.  Links to these are below along with further information.  Please complete and return by the closing date - 5 April 2019.

Application Form

Policy on Employing Offenders

Equal Opportunities Monitoring Sheet

Background Information

Job Description

Person Specification

Other Information

 

Telephone Assessor - Staffordshire Victim Gateway

Staffordshire Victim Gateway is commissioned by Staffordshire’s Office of the Police and Crime Commissioner to support victims of crime, providing information, advice and/or practical and emotional support to victims of crime helping them cope and recover from their experience and exercise their rights under the Victims Code, even if they have not reported the crime to the police.

We are looking to recruit a number of Telephone Assessors to join our busy team. The successful candidates will be responsible for contacting all victims of crime referred to the service by Staffordshire Police as well as responding to third party or self-referrals. Your role will be to complete an assessment of the victim’s needs and provide immediate and follow up information, advice and emotional support.  Applicants should possess a good telephone manner and have strong communication skills as well as being computer literate and used to working in a team.  Flexibility to work day evenings and weekends as well as Bank Holidays, on a rota basis is also required.

Hours:   Full time 37.5 hours (5 days out of 7) per week and part time hours available on a rota basis working from our Hanley office

Starting salary:  £16,781 per annum

Closing date for completed applications:  5 April 2019

Please Note this position is subject to passing both DBS and Police vetting checks

 To Apply:

Please complete the Application Form showing how you meet the essential criteria on the Person Specification, the form attached to the Policy on Employing Offenders and the Equal Opportunities Monitoring Sheet.  Links to these are below along with further information.  Please complete and return by the closing date - 5 April 2019.

Application Form

Policy on Employing Offenders

Equal Opportunities Monitoring Sheet

Background Information

Person Specification

Job Description

Supporting Information

Other Information

 Advisers: Help to Claim Service

Citizens Advice Staffordshire North and Stoke on Trent is looking for Advisors to deliver the Help to Claim Service that we are being funded to deliver. Help to Claim posts will last initially until 31/3/20 with continuation subject to the national service being extended beyond that date.  You will be responsible for ensuring the delivery of a high quality generalist advice wthin the local office, face to face and by phone and webchat, as well as by direct delivery within the community, especially at local Job Centres and other outreach venues.

Salary: £18,070 p.a. full time pro rata for part time
Hours: variable 
Location: Flexible across North Staffs including frequent attendance at external venues

You will have:
• The ability to work within aims, principles and policies of the Citizens Advice service
• Experience and a working knowledge of the main generalist advice areas but with particular reference to benefit advice and Universal Credit
• Good communication skills
• High level of IT literacy including the general use of the internet and to deliver webchat
• The ability to prioritise and plan work to meet deadlines under pressure
• The ability to travel within our main area of operation (North Staffordshire)

The role will be mainly working on webchat and phone advice.

Closing date for completed applications: 1 April 2019
Interview date:  9 April 2019

 To Apply:

Please complete the Application Form showing how you meet the essential criteria on the Person Specification, the form attached to the Policy on Employing Offenders and the Equal Opportunities Monitoring Sheet.  Links to these are below along with further information.  Please complete and return by the closing date - 1 April 2019

Application Form

Policy on Employing Offenders

Equal Opportunities Monitoring Sheet

Background Information

Job Description

Person Specification

Other Information