Financial Capability Advisers - 2 posts one 37.5 hours per week / one 22.5 hours per week

Potteries Moneywise is a financial capability advice project within Citizens Advice Staffordshire North & Stoke on Trent. We are a modern, dynamic and innovative team in an organisation that employs 160 people.
We are currently one of the leading and most diverse funded local Citizens Advice organisations within the network. We receive funding from funders such as the British Gas Energy Trust, NHS and local authorities.

In the team alone, we recorded £365,000 in financial gains for the local community of Stoke-on-Trent and North Staffordshire for January – June 2022, resolving over 5,000 issues.

We are recruiting financial capability advisors to deliver advice on a one-to-one basis with a clientele of varying abilities and situations to ensure that they are empowered to be more financially capable and confident through multiple channels such as dealing with debt, grant applications, benefit entitlement checks and energy bills.

You will oversee and manage your time to deliver advice on a one-to-one basis meeting any targets required, complete casework, manage your administrative tasks and attend events.

The successful candidate will;

Have good communication skills
Work within time frames and target environment
Experience of working with general public
Work well within a team
Good level of IT skills (Microsoft 365)
Understand & follow our policies and procedures

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:

Flexible 37.5 hour working week in a City Centre location
Pension & Cycle to Work Scheme
Health Plan with integrated Employee Assistance Programme
Annual Leave: 33 days p.a. (full time) (including public holidays), leave year January to December
Employee Discount Scheme

We value diversity, promote equality and challenge discrimination.

We encourage and welcome applications from people of all backgrounds

Salary: £24,468 p.a. full time / £14,680 p.a pro rata 22.5 hours

Hours: 37.5 per week / 22.5 per week – please indicate your preferred hours

Closing Date for Completed Applications: Sunday 21^st August 2022 at midnight

Interviews will be held on: Wednesday 24^th August 2022

Ideal start date: Early September 2022

To Apply: please send your CV to linda.proud@casns.org.uk by the closing date.

Telephone Advisers - Consumer Service

The Citizens Advice Consumer Service is a Mon-Fri, 9-5 contact centre role with a difference. Our centre has a supportive culture that gives staff the help to continue to progress professionally and personally in the workplace.

We embrace Equality, Diversity and Inclusivity in the workplace and challenge discrimination. We want people to take on the challenge of the role and will always help our staff to succeed.

In addition to a nurturing environment that focuses on feedback and support, we offer:

- Free Parking (where applicable)

- Free Eye Tests

- Health Assured (an employee assistance package)

- Permanent Health Insurance Scheme

- Employee discount package

- Cycle to Work Scheme

Start Date: 12 September 2022

So if you want to help people, join a great environment and want to challenge yourself, read on and see if the role is for you!

Job Description

The scope of the consumer service is as follows:

Provide advice and information on contracts for goods and services before, during or after purchase, including legislation or industry regulations and practical guidance
Act as a channel to allow clients to report potential breaches of legislation or industry regulations, or unfair trading practices, to partners for consideration and possible enforcement activity.
Provide businesses with advice on contractual issues for goods and services in specific circumstances only as directed by process.
Undertake referrals to partners as per agreed protocols for potential criminal enforcement action and more in-depth support to clients. Partners include: Trading Standards, Citizens Advice Scotland's Extra Help Unit and Alternative Dispute Resolution.
Provide ‘self help’ information to empower clients to resolve issues and reduce detriment in the future, while also identifying vulnerable clients and working with the network and external partners to offer additional support

Job Types: Full-time, Permanent - 37.5 hours

Salary: £19,253 per year

To Apply: please send your CV to linda.proud@casns.org.uk

We aim to be an equal opportunities employer and we would like to positively encourage you to apply for this job if you think you are suitable especially if you have found that other employers discriminate against you on the grounds of race, religious belief, nationality or national origins, disability, HIV status, class, gender or because you are gay, bisexual or lesbian or for any other reason.

Have you thought about volunteering with us?

Volunteering is a great way to get experience and would stand you in good stead when applying for paid posts.

See our volunteering section for more information about volunteering roles available and how to apply.