20,000 people can't all be wrong

The Citizens Advice service nationally has 20,000 people across the country who give their time voluntarily to help their local communities (figures for the year 2020/2021). Citizens Advice Staffordshire North and Stoke-on-Trent has a team of around 30 volunteers at any one time. They fill a range of roles and we are always looking for new people to join our team.

Why volunteer with us?

Make a real difference 

By volunteering you’ll be playing an active part in improving the lives of millions of people and influencing the development of national and local policies and services.

We need you!
Seventy-seven per cent of the people who work in the Citizens Advice service are volunteers, and we simply wouldn’t be here for our clients without them.

  • Boost your confidence  
  • Do something interesting and challenging.
  • Meet new people
  • Improve your prospects and put your talents to use
  • Get to know your community
  • Enjoy free training
  • Gain office-based work experience

We pay travel expenses. Some roles are more flexible than others. We’ll do our best to find a role for you that fits in with your interests, and we’ll be as flexible as possible in enabling you to volunteer at the times that suit you best.

Clients as Volunteers

Many of our volunteers were once clients who want to give something back to the service that helped them. Having experience of the service from both sides can be extremely valuable. However, it is Citizens Advice policy not to accept current clients as volunteers as there is a risk of a conflict of interest arising. Please contact us if you would like to discuss this with us. Depending on the type and level of support we provided to you we may suggest taking a little break between being a client and becoming a volunteer. If you are likely to need ongoing advice it may be in your best interest to keep this option open for yourself by not volunteering at this time. If your situation changes we can look at things again.


Volunteering Roles

visit the Volunteer Roles page to see which role(s) you are interested in.

Not all roles are available at all times and at all offices so take that into consideration when you choose.

Still not sure which role is right for you? Take the volunteering quiz www.citizensadvice.org.uk/about-us/support-us/volunteering.

To find out more and request an application pack

Contact Margaret Collin on 01782408638 or margaret.collin@casns.org.uk

Download our Volunteering Publicity Materials

Can you display a poster or some leaflets for us? Visit Volunteering Publicity page to view and download our volunteering posters and leaflet.