P101009421,500 people can't all be wrong

The Citizens Advice service nationally has 21,500 people across the country who give their time voluntarily to help their local communities. Citizens Advice Staffordshire North and Stoke-on-Trent has a team of around 100 volunteers at any one time. They fill a range of roles and we are always looking for new people to join our team.

 Why volunteer for us?

Make a real difference 

By volunteering you’ll be playing an active part in improving the lives of millions of people and influencing the development of national and local policies and services.

We need you!
Seventy five per cent of the people who work in the Citizens Advice service are volunteers, and we simply wouldn’t be here for our clients without them.

Boost your confidence  

Do something interesting and challenging.

Meet new people

Improve your prospects and put your talents to use

Get to know your community

Enjoy free training

Gain office-based work experience

We pay travel expenses. Some roles are more flexible than others. We’ll do our best to find a role for you that fits in with your interests, and we’ll be as flexible as possible in enabling you to volunteer at the times that suit you best.
we'll be as flexible as possible in enabling you to volunteer at the times that suit you best.

Click on the role you are interested in to find out more

Digital Assistance

Initial Adviser

Full Adviser

Form Filling Adviser

All advice volunteers are trained in Digital Assistance and Initial Advice and will be expected to volunteer in both roles as needed. After you have gained some experience there will be opportunity for further training as a form filling adviser or full adviser in one of the following subject areas: Benefits, Employment, Family & Relationship, and / or Immigration.

Research & Campaigns worker

Reception and Administrator Roles



 To become a Citizens Advice volunteer

Download a volunteer application pack. The application form is available in both Word and PDF format. Only the Word document can be edited.

Volunteer application pack  Word document

Volunteer application pack PDF document

 Guide to volunteering with Citizens Advice with descriptions of volunteering roles.

You can return your completed application form by post to Margaret Collin at Citizens Advice Staffordshire North & Stoke-on-Trent, Cheapside, Hanley, ST1 1HL or by email to margaret.collin@snscab.org.uk.

If you need any assistance with downloading or completing the form please contact Margaret Collin on the email above or telephone 01782 408638.

 Can you display a poster or leaflets at your community venue?

Download A4 volunteering poster We Welcome Volunteers poster

Download our volunteering leaflet: We Welcome Volunteers Leaflet