Each year we give 20,000 local people the advice they need to solve around 55,000 brand new problems.
If you need advice on any issue that is causing you a problem follow the links on this site to see how we can help you. The subjects we specialise in are problems with social security benefits, personal debt, or housing; employment disputes and immigration issues. We also offer specialist help to the victims of crime.
We make our services as accessible as we can to the many communities within the local area. All of our premises have been especially designed to be as accessible as possible to people with physical disabilities, mobility or sensory impairments.
We are Citizens Advice. We are the peoples' champion
Temporary Variations to Service
Most of our local services are closed on bank holidays. Details can be found here.
The following are temporary variations to our service:
None
Services and Information
CAB On-line Advice and Information
The national Citizens Advice website carries the main public
information service of Citizens Advice
Contact us for advice
How to contact our teams by phone, email, webchat and face-to-face.
Download our service leaflet.
Volunteering Opportunities
We welcome volunteers.
Volunteering opportunities are available across our offices in Biddulph, Hanley, Leek, and Newcastle.
Apply now by phone or email.
The PIP Toolkit
A tool to assist people working with benefit claimants who experience multiple disadvantage when supporting them to identify, make and manage a claim for Personal Independence Payment.
Service Leaflet
Find out days and times of drop-ins, locations of all offices and how to contact our teams.
What we do
Problems rarely come singly. Our advice looks at the whole of a person's situation and addresses the whole of the problem. Citizens Advice's uniquely holistic service enables us to address each of these issues, accessing specialist advice within the organisation where necessary, making referrals to external agencies where appropriate, but all offered under the umbrella of the area’s only genuine one-stop shop.
Annual Impact Report
To download a copy of our latest Annual Impact Report follow this link
A victim of crime?
For help and support from the Staffordshire Victim Gateway please click here or visit the SVG website, or ring:
03300 881339
We are registered with the Office of the Immigration Services Commissioner (OISC)