Telephone Adviser - Consumer Contact Centre

Full time:  37.5 hours per week. Normal working hours will be between 9:00 and 17:30 Monday to Friday. 
Part time hours: 22.5 hours worked over 3 days

Salary: £17,419 per annum (full time)

Citizens Advice Staffordshire North and Stoke on Trent is an independent local charity committed to helping people overcome the problems they face. We do this by providing free, confidential advice, and by campaigning to make society fairer for everyone.  The Citizens Advice Consumer Service helps clients stand up for their consumer rights, providing the information people need to solve problems with goods or services. Our national delivery centre provides advice and guidance by telephone about problems with consumer issues.  We are seeking Contact Centre Advisors who will be the initial point of contact for consumer enquiries, working in accordance with the performance and quality standards of the consumer service to deliver an excellent customer experience.

Applicants must be available to attend an uninterrupted 5-6 week (Monday to Friday) mandatory training course, including successful completion of a final assessment Full pay will be given during training.

Required skills
The successful candidates will:

  • Be experienced in delivering excellence in customer service
  • Have excellent communication skills over the telephone and a desire to help people
  • Be comfortable working in a target driven environment with good data entry and IT skills
  • The ability to type and talk is essential.

To Apply: please e mail your CV to

Please click on the link below for the Job Description and Person Specification

Job Description & Person Specification