Our Mission and Aims

Locally our mission has been defined as:

• To empower those who experience poverty and inequality to improve their lives

and equally

• Let society know the effect of poverty and inequality on people and convince policy makers to take action

We are a member of the National Association of Citizens Advice Bureaux (known as Citizens Advice) and we work to achieve the aims of the Citizens Advice service, which are:

• To provide the advice people need for the problems they face.

and equally

• To improve the policies and practices which affect people’s lives.

The service we offer is independent, free, confidential, independent and impartial.