Phone, Email, or get advice over Webchat
AdviceLine
We are part of Citizens Advice's national Adviceline. This service is staffed by friendly and professional staff and volunteers, and provides an initial assessment of your problem and will agree the best way of resolving it. If we can deal with it there and then, we will.
In some cases you may need a longer telephone interview which we will arrange at a convenient time. We can also refer you to a local face to face service or signpost you to another, more suitable source of help such as a solicitor or specialist helpline if that is a better way of helping you
North Staffs AdviceLine
0808 278 78 76 or email advice@casns.org.uk
Lines operate Monday to Friday, 9.00 am to 5.00 pm (except bank holidays).
Cheadle AdviceLine
0808 278 79 51
Lines operate Monday to Friday, 9.00 am to 5.00 pm (except bank holidays).
Leek AdviceLine
01538 373 068
Lines operate Monday, Tuesday, & Thursday, 9.00 am to 12.00 pm (except bank holidays).
If you can't speak or hear over the phone
The Relay UK service allows you to type what you want to say using a textphone or app.
Call 18001 then 0800 144 88 48
Find out how to use Relay UK on the Relay UK website.
If you need an interpreter
Tell us what language you need and we will call you back with an interpreter.
Please check the homepage for temporary variations to our local services.
Specialist Services
There are also specialist services, both national and local, which you can contact directly by phone, email or web chat.
To speak to an adviser over webchat go to https://www.citizensadvice.org.uk/contact-us/ and choose the webchat service you want:
Download a poster with all our phone and email contacts
Help to Claim Service (National Service)
For help with making a new claim for Universal Credit
Call 0800 144 8 444 (Relay UK: 18001 then 0800 144 8 444)
Monday to Friday: 8am to 6pm
Webchat available
Read more about the Help to Claim Service here
Consumer Advice (National Service)
For help with goods and services:
Call 0808 223 1133 (Relay UK: 18001 then 0808 223 1133)
Monday to Friday: 9am to 5pm except bank holidays
Webchat available
You can also call the Consumer Advice Service if you think you have been the victim of a scam.
Debt Team (Local Service)
Leave a message on 01782 408625 or email moneyadvice@snscab.org.uk
Service is closed on bank holidays.
Read more about how our local debt team can help you here
Debt Line (National Service)
Call 0800 240 4420 (Relay UK 18001 then 0800 240 4420)
Monday to Friday: 9am to 8pm and Saturday: 9.30am to 1pm closed on bank holidays
Webchat available
The National Debt Line can do most of the things our local Debt Team can do plus they can refer you directly into our local Debt Team if needed at any time.
Potteries Moneywise (Local Service)
For problems with energy suppliers, help to switch supplier, and budgeting:
Leave a message on 01782 408685 or email pmw@casns.org.uk
Or Book Online at - https://www.pmwonline.org.uk/
Service is closed on bank holidays
Read more about our Potteries Moneywise project here
Housing Advice (Local Service)
If you have received an eviction notice, contact our generalist advice service as soon as possible.
If you have not been able to contact us before your court date, look out for our Court Desk at the County Court on possession hearing days.
Find out more about how our housing team can help you here
Immigration Team (Local Service)
Call The Immigration Helpline on 01782 407968 Tuesdays and Thursdays: 9.30am TO 11.30am. except bank holidays.
Calls charged at local rate.
Initial information and advice is free.
We also offer some paid for immigration services or we can let you have a list of certified immigration solicitors who can offer those services.
Any money we earn through charging for services helps us to be here for everyone.
Refugee and Asylum Team (Local Service)
There is a drop-in service for refugee and asylum enquiries at our Hanley office on Tuesdays, 9.30am to 12.00pm, except bank holidays.
Staffordshire Victim Gateway (Local Service)
For support for victims of crime in Staffordshire:
- Get information and support
- find out if Restorative Justice is for you
- Report a hat incident or hate crime to our Uniting Staffordshire Against Hate (USAH) project
Call 0330 0881 339
or email help@staffsvictimsgateway.org.uk
www.staffsvictimsgateway.org.uk for opening days and times, including Saturdays and bank holidays.
Read more about the Staffordshire Victim Gateway here