Phone, Email, or get advice over Webchat

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We are part of Citizens Advice's national Adviceline. This service is staffed by friendly and professional staff and volunteers, and provides an initial assessment of your problem and will agree the best way of resolving it.  If we can deal with it there and then, we will.

In some cases you may need a longer telephone interview which we will arrange at a convenient time. We can also refer you to a local face to face service or signpost you to another, more suitable source of help such as a solicitor or specialist helpline if that is a better way of helping you

North Staffs AdviceLine

0808 278 78 76 or email

Lines operate Monday to Friday, 9.00 am to 5.00 pm (except bank holidays).

Cheadle AdviceLine

0808 278 79 51

Lines operate Monday to Friday, 9.00 am to 5.00 pm (except bank holidays).

Leek AdviceLine

01538 373 068

Lines operate Monday, Tuesday, & Thursday, 9.00 am to 12.00 pm (except bank holidays).

If you can't speak or hear over the phone

The Relay UK service allows you to type what you want to say using a textphone or app.

Call 18001 then 0800 144 88 48

Find out how to use Relay UK on the Relay UK website.

If you need an interpreter

Tell us what language you need and we will call you back with an interpreter.

Please check the homepage for temporary variations to our local services.

Specialist Services

There are also specialist services, both national and local, which you can contact directly by phone, email or web chat.

To speak to an adviser over webchat go to and choose the webchat service you want:

Download a poster with all our phone and email contacts

Help to Claim Service (National Service)

For help with making a new claim for Universal Credit

Call 0800 144 8 444 (Relay UK: 18001 then 0800 144 8 444)

Monday to Friday: 8am to 6pm

Webchat available

Read more about the Help to Claim Service here

Consumer Advice (National Service)

For help with goods and services:

Call 0808 223 1133 (Relay UK: 18001 then 0808 223 1133)

Monday to Friday: 9am to 5pm except bank holidays

Webchat available

You can also call the Consumer Advice Service if you think you have been the victim of a scam.

Debt Team (Local Service)

Leave a message on 01782 408625 or email

Service is closed on bank holidays.

Read more about how our local debt team can help you here

Debt Line (National Service)

Call 0800 240 4420 (Relay UK 18001 then 0800 240 4420)

 Monday to Friday:  9am to 8pm and Saturday: 9.30am to 1pm closed on bank holidays

Webchat available

The National Debt Line can do most of the things our local Debt Team can do plus they can refer you directly into our local Debt Team if needed at any time.

Potteries Moneywise (Local Service)

For problems with energy suppliers, help to switch supplier, and budgeting:

Leave a message on 01782 408685 or email

Or Book Online at -

Service is closed on bank holidays

Read more about our Potteries Moneywise project here

Housing Advice (Local Service)

If you have received an eviction notice, contact our generalist advice service as soon as possible.

If you have not been able to contact us before your court date, look out for our Court Desk at the County Court on possession hearing days. 

Find out more about how our housing team can help you here

Immigration Team (Local Service)

Call The Immigration Helpline on 01782 407968 Tuesdays and Thursdays: 9.30am TO 11.30am. except bank holidays.

Calls charged at local rate.

Initial information and advice is free. We also offer some paid for immigration services or we can let you have a list of certified immigration solicitors who can offer those services.

Our immigration price list

Refugee and Asylum Team (Local Service)

There is a drop-in service for refugee and asylum enquiries at our Hanley office on Tuesdays, 9.30am to 12.00pm, except bank holidays.

Staffordshire Victim Gateway (Local Service)

For support for victims of crime in Staffordshire: 

  • Get information and support
  • find out if Restorative Justice is for you
  • Report a hat incident or hate crime to our Uniting Staffordshire Against Hate (USAH) project

Call 0330 0881 339

or email for opening days and times, including Saturdays and bank holidays.

Read more about the Staffordshire Victim Gateway here