Staffordshire North and Stoke-on-Trent Citizens Advice Bureaux

is a registered charity (no.1001204) and company limited by guarantee (no. 2402902). We are regulated by the Legal Aid Agency, the Financial Conduct Authority (no.617751) the Office of Immigration Services Commissioner (no. N200200617) and hold the Advice Services Alliance's Advice Quality Standard and the Specialist Help Quality Mark.

We are one of over 300 Local Citizens Advice Offices based in local communities around the country. Together with our national association, Citizens Advice, we are the Citizens Advice Service.

Introduction to Citizens Advice Staffordshire North & Stoke-on-Trent

We help people find a way forward

We can all face problems that seem complicated or intimidating. At Citizens Advice Staffordshire North & Stoke-on-Trent, we believe no one should have to face these problems without good quality, independent advice.


That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.


We give advice to millions of people

We’re part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free. 


When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

Last year, CASNS helped over 13,000 people through our mainstream services, over 40,000 victims of crime and many more through our participation in the Citizens Advice national consumer service.


We speak up for our clients

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.


With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.


We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.


We make a difference 

To see the impact we made last year click here: link to Reports & Briefings page

To find out more about us follow these links:

Our Mission and Aims

Our Principles and Values

Our Vision

Our Current Strategic Priorities